2023 Quarter 1 Edition 1

Dear Journey Community,
Our newsletter has a new name and a new look! We invited staff to submit ideas for a new name and the winning entry was "Pathways." Did you happen to notice our new logo? Journey turns 75 this year. In honor of our anniversary, we created a new logo.
In this issue of Pathways, you will meet Nisha Banerjee, Journey's new Chief HR Officer. You will also learn about Journey's role with Peer Support Specialists. You will hear from our CEO, Tanya Lettman-Shue, about what's been going on at Journey, and much more. 
We hope you enjoy our new edition of Pathways!
Journey Mental Health Center

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Journey Welcomes Nisha Banerjee as Chief HR Officer 

By Nisha Banerjee, Chief Human Resource (HR) Officer


Meet Nisha Banerjee!

Nisha started as Journey's Chief HR Officer at the beginning of 2023. Read more to learn about Nisha, her educational and professional background, her plans for the HR department, and how they will support Journey employees. Welcome Nisha.


Update on Journeys Strategic Planning 

By Tanya Lettman-Shue, CEO

Wow, Did you know that Journey will be turning 75? Our 75th Anniversary, as well as, the tail end of a pandemic, created the perfect opportunity for reflection on Journey past, present and future. The strategic planning process allowed us to for an organization to take a step back and to ask itself important questions. How has Journey earned the reputation as a trusted community provider? What are the concerns impacting the communities served? Where will Journey focus our efforts in order to be a vibrant and impactful community presence and partner for the next 75 years? It is pleasure that I introduce you to our new mission, vision, and values.

Mission: Empower people by providing connection, support, and services that meet diverse needs and strengthen the communities we serve.

Vision: Journey is the leader for specialized behavioral health services committed to ensuring people’s mental health is prioritized and barriers to care are overcome.

Values: Belonging, Collaboration, Compassion, Equity, Hope, and Integrity

At Journey we understand that we are a part of the recovery process. It is our privilege to work with individual, their families, and their communities to ensure that they have the resources to realize their recovery. The recovery process is different for each and every person. We understand that identifying, navigating, and obtaining mental health and substances use services is not always easy. Although mental health and substances use issues are talked about more now than ever, there remains stigma and barriers to care. We wanted out mission, vision, and values to reflect the experience of the consumers, while continuing to put Journey’s original commitment to community partnerships and consumer recovery at the centered.

In order to ensure that we are working toward truly living the mission and vision we have identified four strategic pillars. Staff Engagement and Belonging, Quality and Excellence, Community Partnerships, and Financial Strength. We look forward to sharing more about the way in which the strategic pillars are aiding in the realization of our new mission, vision, and values future editions.


Journey Hosts Training on Peer Supports

By Riley Hays, Case Manager & Certified Peer Specialist, Forward Solutions CSP 

On February 24, Community Support Programs (CSPs) attended a two-hour training called “The Role of Certified Peer Specialists: A Training for Non-Peer Specialists,” designed to demystify peer support at Journey.  

Organized and led by peer professionals, Tara Wilhelmi of the Black-owned grassroots recovery and wellness organization EOTO Culturally Rooted, LLC. and Alysha Clark of Chrysalis, the training was offered to both clinicians and peer specialists that work collaboratively within Journey CSPs.







Journey at FutureQuest 2022

In late November of 2022, Journey participated in FutureQuest 2022. According to the FutureQuest 2022 website, the event began in 2017 with the goal of providing career awareness to middle school students in Dane County.

Over 5,000 middle school students attended the event and the energy level was HIGH! Several students expressed interest in working in the mental health field and many had questions about what it’s like to work at Journey.


Featured above: Javiera Derks, Talent Coordinator

Pictured from Left to Right: Makenzie Livingstone, Sarah Henrickson, Terry Murphy, Ginger Jacobson Reffner, Heidi Pankoke, and Hannah Flanagan. Not pictured: Sandy Imhoff

Journey Presents at Crisis Prevention Summit

On Thursday, February 16th, there was a day-long Crisis Prevention Summit at the Alliant Energy Center. The Summit was put on by the Collaborative Stabilization Coalition of Greater Dane County. Terry Murphy, Associate Director of Professional Development, co-presented on de-escalation strategies. Sarah Henrickson, Clinical Team Manager – First Responder Liaison, was on a panel that discussed proactive crisis planning and community response resources. Heidi Pankoke, Journey Board Chair, said “It was a great event and Journey was very prominent throughout.”

Hannah Flanagan, Director of ESU, and Heidi Pankoke are both on the Collaborative Stabilization Coalition of Greater Dane County steering committee and have been involved since the group started in 2019. Heidi added that “Journey is recognized by the Coalition as a collaborative partner and an excellent resource for law enforcement and the Dane County community in crisis response.”


Journey and The River Food Pantry

Journey has been collaborating with The River Food Pantry. On the first Saturday of every month, Journey has a resource table set up during their Pantry xPress session. Pantry xPress is a drive-thru service that offers an assortment of groceries, such as produce, milk, eggs, meat, perishables, bread, nonperishables, desserts, and FAM (Family At-Home Meals).


Featured above: Larissa Lederman, Administrative Assistant






Learn about what Journey has to offer!

What do substance abuse, romantic love, pathological gambling, and internet addiction have in common? They are all conditions that challenge our thinking about free choice compulsive behavior, and self-control. How responsible are we for our bad habits?

In this training on psychopharmacology, we will look at drugs to treat bipolar disorder, substance abuse, ADHD, and some alternative medications in mental health, including street drugs.

Trauma Informed Care is a movement that has made its way across the nation and into different helping and service fields. Wisconsin was an early adopter of TIC principles.

This is the third installment of the NEW Motivational Interviewing Series and it focuses on developing Proficiency and Practical Application of MI skills.


Give to What You Care About


Mental Illness is personal and emotional and affects not only individuals, but family members, friends, neighbors, co-workers, and the community in general. Help support us in making sure that we continue to provide services for those in Wisconsin who need us.  Last year, over 12,000 Wisconsinites received services through Journey. Journey provides hope and a path to health, wellness, and recovery. All our programs are designed to encourage consumers to develop their overall well-being and lead meaningful, productive lives. We have been doing all this since 1948 and all of it wouldn’t have been possible without supporters like you.




Journey Mental Health Center
Journey Mental Health Center, Inc. | 25 Kessel Court, Suite 105 |Madison, WI 535711
608-280-2700 | Media Inquiry? rebecca.eberhardt@journeymhc.org
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